Privacy Policy

1. Introduction

Chandrima's Yoga Studio ("we", "us", "our") operates the website at https://chandrimas.com . This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site, book a yoga class, purchase a membership, or contact us.

By using the Site, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number when booking a class
• Payment information (processed by Razorpay — we do not store your card or bank details)
• Booking history and class preferences
• Messages you send us via email or the contact form

Information collected automatically:

• IP address, browser type, and device information
• Pages visited and time spent on the Site
• Referring website addresses

3. How We Use Your Information

We use your information to:

• Confirm and manage your class bookings and memberships
• Process payments through Razorpay
• Send booking confirmations, cancellation links, and reminders via email or SMS
• Respond to enquiries and provide customer support
• Improve the Site and our services
• Comply with legal obligations

4. Payment Processing

All online payments are processed by Razorpay. We do not store your full card number, CVV, or bank account details. Razorpay is PCI-DSS compliant and its use of your information is governed by its own privacy policy at razorpay.com/privacy.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• Razorpay — to process payments
• Email and SMS providers — to send booking confirmations and reminders
• Hosting providers — to serve the Site
• Law enforcement — when required by law

6. Cookies and Analytics

The Site may use cookies and third-party analytics tools to understand visitor behavior and improve user experience. You can disable cookies in your browser settings; some features may not work properly as a result.

7. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain booking and membership records for as long as necessary to provide our services, comply with tax and accounting requirements, and resolve disputes. You may request deletion of your data at any time (subject to legal retention requirements) by emailing us.

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time (booking confirmations and account-related emails will still be sent)

To exercise these rights, contact us at hello@chandrimas.com.

10. Children's Privacy

The Site is intended for users aged 18 and above. Bookings for minors must be made by a parent or legal guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: hello@chandrimas.com
Phone: +91 84819 91977
Address: 166 Ganpati Apartments, Udayan Pally, DH Road, Kolkata 700008